FAQ's

Ask us anything!

Q
Company Information

MESDELUNES is a brand owned by Lourdes Gutiérrez Huertas, with registered office in Seville (Spain).

Registered office: Calle Cabeza del Rey Don Pedro 13, 2D, Sevilla – Spain

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Product Information

All the products on our web page have detailed information about the available colors, size and materials used, as well as photos of the product. If you detect any inaccuracies, please let us know by sending an e-mail to info@mesdelunes.com so we can correct it.

Please note that import duty and VAT can apply for deliveries outside of the EU. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.

The shipping costs are not included and will be added to the cost of your purchase before you make the final payment for it. You can check shipping cost on the shipping rates list (see standard shipping conditions).

The product page contains information on the delivery times.

The same terms and conditions apply to products on sale or to special offers unless otherwise stated.

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Prices

The price of products is as stated on this website. In the event of Mesdelunes detecting any error as regards the price, we will get in touch with you immediately, offering you the chance to cancel the order made or to replace your order with the proper price. If it were not possible to get in touch with you for three days from when Mesdelunes learns of this error we would proceed to cancel the order and refund you the sums paid.

The prices that are included in the web page include the V.A.T. but exclude the shipment costs, which will be added to the total amount due for purchase of the product. The national and EU shipment costs include the V.A.T.

Nevertheless, for purchases made from the Canary Islands, Ceuta and Melilla, the V.A.T. will be deducted from the price of the products but the amount due for applicable taxes will have to be added, as well as any duties or customs dues, where applicable, which will be for the purchaser’s account.

The costs of customs, duties, taxes and any other sum which have to be paid to perform delivery of the products in a country which is not a member of the European Union will be for your account.

Payments with credit cards will be made online. Mesdelunes guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, MESDELUNES reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order.

Please, see “Shipping conditions” to see the shipping cost to your address.

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Shipping & Delivery
Check out conditions in Shipping Conditions.
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Guarantee of the products

All the products supplied by MESDELUNES have the guarantees demanded by current legislation in the sphere of consumers and users, namely Legislative Royal Decree 1/2007, of 16 November, which passed the newly recompiled text of the General Law for Consumers and Users and other complementary laws.

To make this guarantee effective, it is vital to keep the document or supporting document for the purchase given you by MESDELUNES.

In accordance with what is laid down in Section 116 of this Legislative Royal Decree 1/2007, users are hereby informed that the photographs of the products offered are only for illustration purposes and meant as a guideline, thus possibly differing from the original. The descriptions and illustrations of the items offered over the www.mesdelunes.com website are not of contractual nature but merely informative.

In the event of an item having any flaw or defect during the guarantee period, you must immediately inform MESDELUNES of this by sending an e-mail to info@mesdelunes.com in order for us to be able to manage the incident properly as soon as possible.

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Orders

The products offered by MESDELUNESS will be available worldwide. Please, see “Shipping conditions” for more information. If your country is not listed, contact us at info@mesdelunes.com and we will inform you about the conditions.

To place your order you must go through the on-line purchasing procedure and accept payment. After formalizing this step you will receive an electronic mail confirming acceptance of the order. We are available to clear up any doubts that you may have about orders through info@mesdelunes.com.

MESDELUNES will supply the products subject to their availability. Consequently, if it were impossible to supply the products included in the order made for any reason, MESDELUNES will give you information about alternative products with similar features, quality and price, reserving you the right to accept the replacement product that MESDELUNES offers you. As an alternative, if you are not interested in the product offered by MESDELUNES, we will proceed to refund any sum which you have paid in accordance with Section 104 of Legislative Royal Decree 1/2007.

Please, see “Shipping conditions” to see the shipping cost and delivery time to your address.

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Payments

Users can pay by bank transfer, Credit Card or Paypal Account. If paying by bank transfer, the sending of the receipt of the transfer shall be taken to the order.

MESDELUNES guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, MESDELUNES reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order.

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Privacy policy and data protection

Any personal details you provide will be incorporated into a personal file owned by Mesdelunes with the purpose of managing the users’ register on this page, giving them access to all the sections and sending them advertisements.

You grant your expressed and unmistakeable consent to the processing of the personal data as stated above by the service provider employed by MESDELUNES. The user has the right to access, change, cancel or pose their data in compliance with the current regulations. For any request, please contact us at info@mesdelunes.com.

MESDELUNES guarantees that it has implemented all the pertinent security measures in its installations, systems and files. Also we guarantee the confidentiality of the personal data and that it will not be used for any other purpose than the stated above.

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Who is responsible for your data?
Lourdes Gutiérrez Huertas, NIF 27324519J (“MESDELUNES"), is the controller of the personal data you submit to us and responsible for your personal data under the Spanish legislation.