ABOUT OUR SHOP

It’s very important to us that you enjoy shopping at Mesdelunes, so we take great care to make sure that everything is simple to use, easy to understand and that your details are always secure.

If from time to time, you would like to hear about all of the things we are doing at Mesdelunes, as well as advance information about upcoming events and offers, please subscribe to our newsletter.

To shop at the Mesdelunes online store you need to be 18 years old or over and possess a valid credit or debit card that we accept.

By placing an order, you are accepting the Mesdelunes contract and terms and conditions. All orders are subject to availability and confirmation of the order price. You will have the opportunity to double check and adjust your order before the final confirmation step, so don’t worry if you make a mistake or change your mind about anything.

The prices displayed on Mesdelunes online store are in Euros and include the statutory Value Added Tax but they do not include a delivery charge, which will be added at the checkout.

How to Shop

We hope that shopping with us is as easy and enjoyable experience. Our virtual shop space is designed with your convenience in mind, so we have included filters which enable you to shop by garment and colour, as well as a personal wishlist where you can save your favourite items to buy later.

When you are ready to place your order, you can either use our guest checkout where no registration is required, or you can create a password-protected account where we will save your name and billing address for the next time you visit. If you would like to change your details at any time, you can do this in the ‘My Account’ section, which is also home to your wishlist and where you can track the status of your orders in ‘Order History’.

Change of existing order

We start to process your order as soon as you place it so that you receive your items as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a very limited time-frame in which you can amend or cancel it. So, if you have any questions about an order you have placed or would like to make any changes, please contact us as soon as possible sending an email to info@mesdelunes.com, we will be happy to help you.

If your order has already been despatched from our warehouse before you can cancel or change it, simply return it to us for a refund when you receive it and place a new order.

 

TERMS AND CONDITIONS

 

1. Introduction

This document contains the General Terms and Conditions governing the contract which will bind you to Mesdelunes.com, a website regulated by Spanish law. We thus ask you to read these carefully, reminding you that we are available to clear up any doubts that you may have, through our Customer Service at info@mesdelunes.com. You can also get in touch with us by post at the following address C/ Cabeza del Rey Don Pedro 13, 2D – 41004 Sevilla, Spain. We will be delighted to help you in settling any doubt, enquiry or suggestion that you may have.

The General Terms and Conditions given herein are the sole terms applicable to use of this website, whose sole owner is Lourdes Gutiérrez Huertas (hereon “Mesdelunes”).

Mesdelunes reserves the right to review and modify these General Terms and Conditions at any time, and you will be bound by the terms in force at the time when you place the order.

 

2. Company information

MESDELUNES is a brand owned by Lourdes Gutiérrez Huertas, with registered office in Seville (Spain).
Registered office: Calle Cabeza del Rey Don Pedro 13, 2D, Sevilla – Spain.

 

3. Product information

All the products on our web page have detailed information about the available colors, size and materials used, as well as photos of the product. If you detect any inaccuracies, please let us know by sending an e-mail to info@mesdelunes.com so we can correct it.

Please note that import duty and VAT can apply for deliveries outside of the EU. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.

The shipping costs are not included and will be added to the cost of your purchase before you make the final payment for it. You can check shipping cost on the shipping rates list (see standard shipping conditions).
The product page contains information on the delivery times.

The same terms and conditions apply to products on sale or to special offers unless otherwise stated.

 

4. Prices

The price of products is as stated on this website. In the event of Mesdelunes detecting any error as regards the price, we will get in touch with you immediately, offering you the chance to cancel the order made or to replace your order with the proper price. If it were not possible to get in touch with you for three days from when Mesdelunes learns of this error we would proceed to cancel the order and refund you the sums paid.

The prices that are included in the web page include the V.A.T. but exclude the shipment costs, which will be added to the total amount due for purchase of the product. The national and EU shipment costs include the V.A.T.

Nevertheless, for purchases made from the Canary Islands, Ceuta and Melilla, the V.A.T. will be deducted from the price of the products but the amount due for applicable taxes will have to be added, as well as any duties or customs dues, where applicable, which will be for the purchaser’s account.

The costs of customs, duties, taxes and any other sum which have to be paid to perform delivery of the products in a country which is not a member of the European Union will be for your account.

Payments with credit cards will be made online. Mesdelunes guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, MESDELUNES reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order.

Please, see “Shipping conditions” to see the shipping cost to your address.

 

5. Guarantee of the products

All the products supplied by MESDELUNES have the guarantees demanded by current legislation in the sphere of consumers and users, namely Legislative Royal Decree 1/2007, of 16 November, which passed the newly recompiled text of the General Law for Consumers and Users and other complementary laws.

To make this guarantee effective, it is vital to keep the document or supporting document for the purchase given you by MESDELUNES.

In accordance with what is laid down in Section 116 of this Legislative Royal Decree 1/2007, users are hereby informed that the photographs of the products offered are only for illustration purposes and meant as a guideline, thus possibly differing from the original. The descriptions and illustrations of the items offered over the www.mesdelunes.com website are not of contractual nature but merely informative.

In the event of an item having any flaw or defect during the guarantee period, you must immediately inform MESDELUNES of this by sending an e-mail to info@mesdelunes.com in order for us to be able to manage the incident properly as soon as possible.

 

6. Orders

The products offered by MESDELUNESS will be available worldwide. Please, see “Shipping conditions” for more information. If your country is not listed, contact us at info@mesdelunes.com and we will inform you about the conditions.

To place your order you must go through the on-line purchasing procedure and accept payment. After formalizing this step you will receive an electronic mail confirming acceptance of the order. We are available to clear up any doubts that you may have about orders through info@mesdelunes.com.

MESDELUNES will supply the products subject to their availability. Consequently, if it were impossible to supply the products included in the order made for any reason, MESDELUNES will give you information about alternative products with similar features, quality and price, reserving you the right to accept the replacement product that MESDELUNES offers you. As an alternative, if you are not interested in the product offered by MESDELUNES, we will proceed to refund any sum which you have paid in accordance with Section 104 of Legislative Royal Decree 1/2007.

Please, see “Shipping conditions” to see the shipping cost and delivery time to your address.

 

7. Payments

Users can pay by bank transfer, Credit Card or Paypal.

If paying by bank transfer, the sending of the receipt of the transfer shall be taken to the order.
MESDELUNES guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, MESDELUNES reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order.

 

8. Privacy policy and data protection

Any personal details you provide will be incorporated into a personal file owned by Mesdelunes with the purpose of managing the users’ register on this page, giving them access to all the sections and sending them advertisements.

You grant your expressed and unmistakeable consent to the processing of the personal data as stated above by the service provider employed by MESDELUNES. The user has the right to access, change, cancel or pose their data in compliance with the current regulations. For any request, please contact us at info@mesdelunes.com.

MESDELUNES guarantees that it has implemented all the pertinent security measures in its installations, systems and files. Also we guarantee the confidentiality of the personal data and that it will not be used for any other purpose than the stated above.

Who is responsible for your personal data?
Lourdes Gutiérrez Huertas, NIF 27324519J (“MESDELUNES”), is the controller of the personal data you submit to us and responsible for your personal data under the Spanish legislation.

What types of personal data do we collect?

We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information, date of birth and payment information. In addition we may collect certain personal data from external sources such as credit information and address updates.

How do we use your personal data?

We may use your personal data for the following purposes:

  • To create and manage your personal account at MESDELUNES.
  • To process your orders and returns via our online services.
  • To send text message notifications of delivery status.
  • To contact you in the event of any problems with the delivery of your items.
  • To answer your queries and to inform you of new or changed services.
  • To send marketing offers such as newsletters and magazines.
  • To notify the winners in competitions arranged online.
  • To make analyses in order to provide you with relevant marketing offers and information.
  • To validate that you are of legal age for shopping online.
  • To send you surveys in order to give you a possibility to influence our offer and services.
  • To test and improve our systems by which the services are provided.
  • To prevent misuse or improper use of our services.

We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this your personal data will be deleted.

What are your rights?

You have the right to request information about the personal data we hold on you at any time (free of charge, once a year). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts.

You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us by sending an email to info@mesdelunes.com.

Who has access to your personal data?

We never pass on, sell or swap your data for marketing purposes to third parties outside MESDELUNES. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods, media agencies for distribution of newsletter and credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.

Cookies
A cookie is a small text file sent from a website and stored locally on the visitor’s hard drive (your computer, your tablet or whatever).

We use cookies to save information to be remembered for your future visits, so, for example, you don’t have to re-type your username and password every time you visit us from your personal computer. The cookie also tells us whether you have visited our website before and which of our pages you have browsed. We never use cookies to store personal information about you (such as card number, address or what you buy). Cookies are only used to enhance your browsing experience or to enable us to track the number of visitors to different pages.

Third-party cookies

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Links

The site Mesdelunes.com may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

Intellectual property

This web page, including the source code and the contents developed by its owner or its contributors is protected by the current national and international intellectual property regulations. All rights are reserved. MESDELUNES grants a limited license to the persons accessing its web page for using this. Said license will only be for personal and not commercial use, and all the warnings on copyright and intellectual property included on its website must be kept intact at all times.

MESDELUNES furthermore reserves all the intellectual property rights connected with any part of its website (including, entailing no limitation thereby, any graphic designs and codes used in this, its trademarks, trade names, denominations or slogans) or the products supplied to its customers, which may be covered by protection according to current intellectual property legislation. Any act of reproduction, distribution, transformation or public disclosure as well as any kind of assignment of all or part of the content of this website is expressly forbidden.

If you consider that any of the contents of the web page infringe the copyright, please let us know by sending an e-mail to info@mesdelunes.com so we can proceed to withdraw it.

Applicable legislation and jurisdiction

Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Sevilla.

 

9. Returns

See “Shipping and return” conditions for information.

 

10. Translation (prevail clause)

In the event there is a conflict between the Spanish version of the Terms and Conditions and the English version, the Spanish version shall prevail.